Transforming Multi-Site Lab Operations for leading Contract Testing Lab Broughton Group

The Challenge

Broughton Group, a leading contract testing lab & CRO with multiple sites & multinational clients across highly regulated industries including pharma has a strong ethos of quality & continuous improvement. With a view to streamlining processes and improving efficiencies across their Quality Control and Test Method Development and Validation departments, Broughton were looking for a modern & compliant LIMS that could enhance their multi-site operations whilst providing a first-class experience for their global client base.

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LabHQ has streamlined our operations, making it easier to manage and coordinate our testing processes across multiple sites.

^{Chris Allen, CEO}

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The Solution & Impact

For a business where quality and turnaround times are critical for the lab and clients alike, LabHQ has helped drive significant efficiency improvements for Broughton, streamlining operations whilst improving client outcomes & experience.

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Data: Broughton’s data from multiple sites & clients can be accessed and managed from anywhere in LabHQ’s secure & compliant web-based platform.
Sample Management: With LabHQ’s streamlined workflows and sample tracking, sample management from submission to CoA release is kept consistent and the team are able to spot & address discrepancies easily, raising sample investigations and implementing corrective actions quickly.
Performance: Real-time notifications for stakeholders reduce delays, facilitate necessary approvals & keep things moving efficiently, whilst performance dashboards help Broughton’s lab managers monitor operations in real-time, optimizing resource allocation based on testing demands.
Client Experience: Clients can submit & track samples directly whilst being notified of milestones and accessing results as soon as they are ready. For clients with labs and manufacturing facilities in different countries, LabHQ allows them to access test data & trend their data remotely - particularly helpful during site visits and inspections.

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LabHQ helps ensure consistent quality and compliance standards across all our laboratories.” We are often inspected by FDA and MHRA to GMP

^{Lynne Hessel, Quality Director}

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Features Helping Broughton’s Laboratories Progress:

Sample & Data Management: Seamlessly track samples from submission to approval, ensuring data accuracy.
Workflow Management: Standardized workflows and optimized sequences for clear, consistent sample processing.
Advanced Data Analysis: Data-led insights, effortless CoA generation, custom reporting, and trend analysis.
Client Portal: Clients submit samples, check statuses, and track progress directly for improved client experience & efficiency.
Investigations: Easily spot results that are out of spec or out of trend, raise and manage sample investigations to determine root causes and implement corrective actions.
Email Notifications: Real-time updates on testing progress and sample statuses for improved communication
Regulatory compliance: A secure, cloud-based environment for managing and storing data ensures accurate, traceable, and tamper-proof records through automated data capture, audit trails, and user access controls. This enhances data reliability and accountability, facilitating adherence to data integrity regulatory standards such as FDA 21 CFR Part 11 and ISO 17025.

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Implementing LabHQ has significantly reduced our turnaround times and improved our resource allocation across multiple sites

^{Helen Jones, Director of laboratory Services}

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